Help Center

AccountBitcoinBonusesLicensing & SecurityRewards ProgramSportsbookPaymentsResponsible GamingTechnical IssuesWallet

What payment methods do you offer?

For now you can deposit BTC, USDT (ERC-20), ETH (ERC-20), LTC, XRP, USDC (ERC-20), BCH, DAI (ERC-20), and XLM. is all about crypto, that’s why we only offer crypto payments to provide an easy and seamless experience.

Bitcoin (BTC) is your account currency. You can deposit funds into your account, as well as withdraw funds using several cryptocurrency options.

The conversions between altcoin and BTC are performed automatically. You will convert your altcoin from and to BTC automatically according to the latest exchange rates.

We are constantly working on improving our payment options by adding more cryptocurrencies as they become widely accepted.


Are there any limits for deposits and withdrawals?

There are no minimum or maximum limits on deposits.

As for withdrawals, the minimum amount is 0.001 BTC and the maximum limit per day is 0.5 BTC.


How do I deposit in cryptocurrency?

Click any of the deposit buttons on site and choose which cryptocurrency you want to deposit.

The menu that opens will provide a unique account link. Copy and paste it into the address book in your e-wallet to initiate the transaction. You can also scan the QR code using your smartphone’s e-wallet app. When depositing with Ripple (XRP) you are also required to copy and paste the given destination tag to your e-wallet address book.


How long does a deposit / withdrawal take?

The deposit speed depends on both the amount of transactions that are waiting to be confirmed in the mempool, and the mining fee. In most cases, deposits are completed within a few minutes.

Withdrawals in cryptocurrency are instant after the transaction has been processed by our payments team. This processing is usually completed within 24 hours unless any extra verification is needed.


Are there any fees for deposits and withdrawals?

There are no fees when depositing in Bitcoin. When depositing in other cryptocurrencies, 0.5% of the deposit amount will be deducted as a transaction fee.

For withdrawals, a transaction fee of 0.5% of the withdrawal amount will be charged on all cryptocurrencies.

You also need to pay miner fees upon withdrawal just like with any other crypto transaction, so be mindful of the current miner / gas fees.


My deposit failed/is not showing, what should I do?

If your deposit is unsuccessful, we recommend you to double check your payment details and try again in the private mode of your browser.

If your deposit is not showing, this most likely means that the transaction has not yet been confirmed on the blockchain. You can check the status of your transaction in the blockchain to see if your transfer is visible there.

If you need any additional help, you are more than welcome to contact our Customer Support either via live chat or by email.


Can I cancel my withdrawal?

You can cancel your withdrawal from the withdrawal section by clicking the "Cancel" button next to the pending withdrawals.


Why is my balance less than I withdrew / deposited?

When you exchange currencies at any financial institution, the sell and purchase price for any currency may vary quite a bit.'s payment providers offer competitive currency rates that reflect the latest market prices.

Please keep in mind that crypto exchange rates are constantly changing, hence the final payment amount in BTC may change.

Your balance may also be different because all crypto transactions require miner fees to run the blockchain.


Can I make a withdrawal to someone else's account?

No, you can only use payment methods that are your own, so that your money will be sent to the correct person.


Can I withdraw bonus funds?

Before you try to withdraw any bonus funds, you must complete the wagering requirements. When the wagering requirements are complete (BTC/$ 0.00), the funds will convert into real money that you can withdraw. You cannot withdraw any bonus money; it needs to be wagered and turned into real money. You can check your current real money balance and wagering in the withdrawal section.


How do cryptocurrency transactions work?

In cryptocurrency transactions, currency is sent from one online wallet to another. The payer and payment receiver exchange a private key, which is a randomly generated number.

Once started, the transaction goes through several confirmations, from 0 to 5. Most of the time the number of confirmations is 1. More confirmations are recommended during larger transactions.

Each confirmation during the transaction takes approx. 10 minutes to complete in the blockchain network. Once completed, the transaction is available for anyone in the blockchain to view without any sensitive information revealed.


What is a cryptocurrency wallet?

Cryptocurrencies are stored in a software program called crypto wallet. You can choose from a number of different types of wallets; some are cloud-based, while others are downloaded to your PC, tablet or smartphone.

Cloud-based wallets are easy to use and the most convenient option but storing your cryptocurrency in a cloud owned by another business means you are handing over the responsibility to a third-party. A software wallet can be a safer option, as it’s downloaded to your device and you have total control over it. A third option is a hardware wallet, which enables you to store your private keys on a secure hardware device.


© 2022, All Rights Reserved

18+ is owned and operated by Sweetspot N.V., registration number: 134318(0), registered address: Fransche Bloemweg, 4 Willemstad Curaçao. Sweetspot N.V is licensed to conduct online gaming operations by the Government of Curacao under license 8048/JAZ2015-004. has passed all compliance and is legally authorized to conduct gaming operations for all games of chance and wagering. Contact us at [email protected]. SS Techno Services Limited acts as an agent on behalf of Sweetspot NV, registered under the laws of Cyprus with company number HE 412167, having its registered address situated at 25 Neptune House, Floor 1, Flat 11, Zakaki 3045, Limassol, Cyprus.

Unfortunately we're unable to serve players in your country. If you're using a VPN, try turning it off.

Email is required
Password is required
By continuing, you agree to our Terms & Conditions and Privacy Policy.
Already have an account?